LUMETRIC SHIPPING POLICY

Last Updated: September 9, 2026

Thank you for shopping with Lumetric. This Shipping Policy explains how we process, ship, and deliver orders.

Order Processing

Orders generally require 1–3 business days for processing before shipment.

Processing times may be longer during holidays, promotional periods, product launches, periods of unusually high order volume, or circumstances outside our reasonable control.

Once your order ships, tracking information will be provided when available.

Estimated Delivery Times

Estimated delivery times are displayed at checkout, on applicable product pages, or in your shipping confirmation when available.

Delivery times are estimates rather than guarantees unless expressly stated otherwise.

Lumetric works with third-party fulfillment and shipping partners, and products may ship from different fulfillment locations depending on inventory availability and destination.

As a result, orders containing multiple products may arrive in separate packages at different times.

Tracking

When tracking is available, you will receive tracking information using the email address or other contact information provided with your order.

Tracking information may take 24–72 hours after shipment to begin displaying updates.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an incorrect address, contact us immediately at [vyeneg@heemfleet.info].

We cannot guarantee that an address can be changed after an order enters processing or fulfillment.

Lumetric is not responsible for delivery problems caused by inaccurate or incomplete customer-provided addresses, except as required by applicable law.

Delayed Shipments

Shipping delays can occasionally occur because of carrier disruptions, severe weather, customs processing, high shipping volumes, holidays, or other circumstances outside our reasonable control.

If your shipment appears significantly delayed, contact us and we will assist with reviewing the available tracking information and appropriate next steps.

Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check:

• Around the delivery location
• With members of your household
• With neighbors, building management, or reception personnel where appropriate
• With the shipping carrier

If the package still cannot be located, contact [vyeneg@heemfleet.info] so we can review the situation.

International Orders

If Lumetric offers international shipping, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country unless checkout expressly states otherwise.

International delivery times may vary due to customs processing.

Contact

For shipping questions:

Lumetric Customer Support 
Email: [vyeneg@heemfleet.info]